Corporate Information
Annual Report & Financial Statements
Prompt Pay Reports
Protected Disclosure
The ERC is committed to fostering an appropriate environment for addressing concerns relating to potential wrongdoing in the workplace and to providing the necessary support for staff to raise genuine concerns.
Climate Action Roadmap
Customer Charter
The Educational Research Centre (ERC) is committed to providing a professional, efficient and courteous service to its customers.
We will be available to answer calls during normal working hours, Monday-Thursday between 9.30 am to 1 p.m. and 2 p.m. to 5 p.m. (4.00 p.m. on Fridays). We provide an effective messaging service for customers and stakeholders who contact the ERC out of office hours and at weekends.
For further information on our Customer Charter, please click here.
Le haghaidh tuilleadh eolais faoin ár gCairt Chustaiméirí, cliceáil anseo le do thoil.
Freedom of Information
The Freedom of Information Act 2014 (FOI Act) establishes a number of important legal rights for those seeking access to official information.
Statutory rights under the FOI Act:
- A legal right for each person to access information held by public bodies
- A legal right for each person to have official information relating to him/herself amended where it is incomplete, incorrect or misleading
- A legal right to obtain reasons for decisions affecting oneself
The FOI Act is designed to allow public access to information held by the ERC which is not routinely available through other sources. Access to information under FOI is subject to certain exemptions and involves specific procedures and time limits
For further information on FOI, please click here.
Conduct of Conduct for ERC Board and Staff
The Code of Conduct for the ERC Board and Staff sets down the general principles and standards, which govern the professional activities and conduct of the Board members, CEO and staff of the Centre, thereby fulfilling the requirements for integrity, loyalty, confidentiality and fairness as well as maintaining a high level of public confidence in the organisation as a public body and employer. For further information on the Code of Conduct, please click here.
Equality, Diversity and Inclusion
All public bodies in Ireland have responsibility to promote equity, prevent discrimination and protect the human rights of their employees, customers, service users and everyone affected by their policies and plans. This is a legal obligation, called the Public Sector Equality and Human Rights Duty, and it originated in Section 42 of the Irish Human Rights and Equality Act 2014.
At all times, the ERC seeks to foster a supportive, inclusive, and respectful environment where employees and stakeholders are treated with dignity and fairness. We have a zero-tolerance approach to discrimination, harassment, bullying and disrespectful behaviour.
The ERC recently achieved Investors in Diversity Bronze Award with the Irish Centre for Diversity.
For further information on the Equality, Respect and Dignity in the Workplace Policy, please click here.
Gender Pay Gap Reporting
The gender pay gap is the difference in the average hourly wage of men and women across a workforce. The Gender Pay Gap Information Act 2021 requires organisations to report on their hourly gender pay gap across a range of metrics.
Organisations with over 50 employees are being asked to report on their gender pay gap for the first time in 2025.
The ERC’s reports on GPG can be found below
Accessibility & Access Officer
The ERC aims to ensure that the needs of all of its customers, including people with disabilities, are met and that rights to equal treatment are upheld in delivering our services.
The Disability Act 2005 (irishstatutebook.ie) provides a statutory basis for making public services accessible. Sections 25, 26, 27 and 28 of the Act place obligations on public bodies to make their public buildings, services and information accessible to people with disabilities.
Access Officers are appointed in accordance with section 26(2) of the Disability Act 2005. Access Officers are responsible for providing or arranging for, and coordinating assistance and guidance, to persons with disabilities accessing services provided and generally to act as a point of contact for people with disabilities wishing to access such services.
If you cannot fully access any information on this website, need help to use the ERC’s information and services or need to contact the Access Officer in relation to access to our building, please contact the Access Officer as per details below.
Access Officer contact information:
Niamh Goucher, HR Manager
Email: access.officer@erc.ie
Phone number: (01) 837 37 89 / 01 806 5240
For further information on Accessibility policy, please click here.
Irish Language Scheme
Section 11 of the Official Languages Act, 2003 provides for the preparation by a public body of a Statutory Scheme specifying the services it proposes to provide:
- through the medium of Irish
- through the medium of English
- through the medium of both Irish and English
The ERC’s Irish Language Scheme sets out the measures to be adopted to ensure that any services that are not provided through the medium of Irish will be so provided within an agreed timeframe. You can read the Irish Language Scheme here:
If you have any queries on the Irish Language Scheme or if you would like to contact us you may do so by emailing gaeilge@erc.ie