Her focus is on improving processes, strengthening performance, and maintaining a high standard of customer service. She works closely with colleagues to streamline operations and make sure services are consistent and responsive.

Before joining the ERC, Claire worked in DCEDIY in Learning and Development, supporting training and organisational capability. She also has experience in publishing and retail, where she developed skills in sales, team management, and customer service.

Claire holds a Postgraduate Diploma in Public Management and is committed to continuous improvement in public service.